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Who are the What’s On in Ipswich team and how do I contact them?
This What's On in Ipswich portal is administered by Ipswich City Council’s Destination Development team. The team's role is to maintain the calendar and provide support to users.
If you have any questions for the team, send us a message from the contact us page or email us at [email protected] and the team will be able to assist you.
If your questions are about a specific event, please refer to the contact details contained in the event listing.
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Which events are eligible to be listed on What’s On in Ipswich?
In order to be eligible to be listed on What’s On in Ipswich, an event must:
- Be held within the Ipswich City Council local government area.
- Be produced or sponsored by Council or be run by a business participating in the Ipswich Tourism Operators Network (ITON).
- Hold all the appropriate approvals, permits and licenses.
- Be open to the general public and have broad appeal to residents and visitors.
- Not include content that may be offensive, inappropriate or in violation of copyright laws.
- Not adversely affect the public image or reputation of Ipswich City Council or the City of Ipswich.
- Not conflict with Ipswich City Council’s values, policies or statutory responsibilities.
- Not be overtly political in nature, offensive, abusive or racist.
- Not be a sales promotion or special offer.
Events are reviewed, removed or added to What’s On in Ipswich in accordance with these guidelines and the Ipswich City Council team reserves the right to edit or decline any event listing.
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How do I list an eligible event on What’s On in Ipswich?
Before taking action to list your event on What’s On in Ipswich, please check the eligibility requirements in the FAQ above. If eligible, check to see if your event is already listed, as we automatically source a large number of events from across the City of Ipswich.
It's not there? Not to worry, we have you covered. You can submit eligible events by creating uploading your event to the Australian Tourism Data Warehouse (ATDW). The ATDW is a centralised national database that feeds information on your tourism events into a network of up to 60 websites and apps including queensland.com and visitbrisbane.com.au . This means, not only will your event appear on the What’s On in Ipswich, it will also appear on these other travel and tourism sites.
In Queensland, event profiles on the ATDW are managed and approved by Tourism and Events Queensland (TEQ). Submitting your event on ATDW is free. To list your event you must first register as a user of ATDW-Online by creating an account to manage your ATDW listing. Click the button "Create an account" and follow the steps to create an ATDW listing for your event.
For more information about uploading your event to ATDW, click here .
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How do I edit or remove my listed event?
We automatically source a large number of events from across the City of Ipswich and there is occasionally a delay between any changes made to the source event and the resulting listing published on What's On in Ipswich.
If you are the event organiser and would like to edit or remove your event, please contact us directly by emailing [email protected].
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What should I do if I think the information in an event listing is incorrect?
If you see information on an event listing that you believe to be incorrect, please contact us directly be emailing [email protected] with the details.
You can also notify us by clicking on the button that says "Report event" located below the event description on the event details page.
Our team will then reach out to the event organiser to confirm the correct information.
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How do events get "Featured"?
Featured events sit at the top of the What's On in Ipswich homepage. These events are updated frequently, and we cannot guarantee how long an event will be featured on the homepage.
The featured events are either Council sponsored, Council run programs and/or events, or are likely to enhance the visitor experience.
Whether or not an event is featured is at the discretion of Ipswich City Council’s Destination Development team.
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Do I need an account?
You do not need an account to browse and find events of interest. However, if you choose to create an account you will be able to personalise your experience, build your own event shortlist and receive alerts when events of interest are added to the website.
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How do I create alerts?
Stay up-to-date with event information that is important to you by registering for email alerts.
If your favourite category is Markets, once you have clicked on the Markets category you will be given the option to Save Search as Alert. Before doing that you may like to refine the search and select markets within a date range, suburb or kilometre radius.
Once the alert option has been selected you will be alerted via email when a new event is loaded to that category. You can choose to be emailed daily, weekly or monthly with the events in that category.
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How do I create My Shortlist?
You have selected your favourite event, but you don't want to have FOMO (Fear of Missing Out). Open the event and click Save this Event. You will now receive an event alert one day prior to the event.
If you are not sure how many events are on your shortlist, simply login to your account and click on the folder My Shortlist or My Shortlist Calendar to see the week, month or year ahead.
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I forgot my password. What do I do?
If you have forgotten your password, you can reset it at this link .
You will receive an email with a link to reset your password. For your own security, we cannot reset your password over the phone or by email.
If you know your current password and would like to change it, then you can do that via your Account Settings page.
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How do I change my password?
If you know your current password and would like to change it, then you can do that via your Account Settings page.
For your own security, we cannot reset your password over the phone or by email.
If you have forgotten your password, you can reset it at this link . You will receive an email with a link to reset your password.
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How do I change my account details?
You can change your account details, event alerts, event notifications, change your password and delete your account at the Account Settings page.
